When you click on the Z button and scroll up or down with your mouse. You can change the zoom factor from 1 to 400. The best way to zoom perfectly in on a web page is to use a slider. Zoom is a lightweight and useful add-in designed to get a perfect zoom experience.Ī few great features in this browser extension: It's the number one and best magnifying browser extension to customize the zoom value of that web page. Thanks to the slider and the zoom buttons. If the receiving agent accepts the inbound notification, Click Transfer then Complete Transfer to complete the transfer.It helps you to zoom easily in and out a web page.Click Unhold to resume the video engagement. If the receiving agent doesn't accept the inbound notification, you will remain in the engagement with the consumer who is on hold.If they accept, you will start a new video call with them.

The receiving agent will get an inbound notification.Places the consumer on hold while you start a new video call.This option is useful if you want to navigate a queue’s automated answering machine for the caller or if you want to speak to the receiving agent before your call is transferred. You can do a warm transfer to place your call on hold while you complete the transfer.

The receiving agent will become the assigned agent.

Under Transfer this Engagement, enter the name of an agent or queue to search, then select the agent or queue to transfer to.

Click Transfer in the video call controls.

Place an outbound video engagement or answer an inbound video engagement.

You can do a direct transfer to immediately transfer an engagement to the queue or agent and hang up your current engagement. How to direct transfer a video engagement

You can't transfer a video engagement if there's more than 1 agent in the engagement.

If you can't complete a transfer, contact your admin.

Admins can restrict your transfer options.

Zoom desktop client for Windows or macOS, 5.14.0 or higher.

Prerequisites for transferring a video engagement

How to warm transfer a video engagement.

How to direct transfer a video engagement.

Agents can transfer an active video engagement to a Zoom Contact Center user, Zoom Phone user, address book contact, queue, or flow

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